Profile
I am a motivated and enthusiastic individual with a passion for learning and a desire to succeed. With excellent communication and interpersonal skills, I am able to work effectively in a team environment and build strong relationships with colleagues and clients alike. I am also comfortable working independently and taking on new challenges, using my adaptability and problem-solving skills to find creative solutions to complex issues.
Education
Matric
Veritas Secondary School Year Matriculated: 2013Events Mangement
Rosebank College 2014 - 2015Skills
- Microsoft
- Excell
- Critical Thinking
- Problem Solving
- Time Management
- Teamwork
- Communication
- Adaptability
Experience
Massage Therapist
From 2016 to 2017 | Kai Thai Afrik SpaAs a Massage Therapist my responsibilities were: Assessing clients' needs and preferences to determine the most suitable massage techniques. Designing personalized treatment plans based on clients' goals, health conditions, and preferences. Ensuring a comfortable and relaxing environment for clients during the massage session. Educating clients about the benefits of massage therapy and its potential effects on their specific conditions or concerns. Recommending self-care techniques, exercises, and stretches to support clients' overall well-being and recovery.
Call Centre Agent
From 2018 - Current | Digital Solutions GroupAs a Call Centre Agent my responsebilities are assisting customers in placing orders, processing payments, and providing order status updates. Responding to customer inquiries, requests, and complaints promptly and professionally. Providing accurate and up-to-date information about products, services & policies. Escalating complex or unresolved issues to appropriate departments or supervisors for further assistance. Updating customer accounts, contact information, and preferences in the company's database or CRM system. Providing product or service recommendations based on customer needs and preferences.
Certificates
Matric Certificate (2013)
For completing my Matric at Veritas Secondary School
Events Management (2015)
For completing my Events Management course at Rosebank College
References
Charity Assan
- Phone: 076-476-3001
Ziyanda Zenzile
- Phone: 065-958-4056
- Alt Num: 078-206-0537
Languages
- English
- Afrikaans
- Setswana
- Tsonga
- isiZulu
- Sesotho